Support and complaints
If you need assistance with a product, wish to make a complaint regarding a faulty product, or have received an incorrect or damaged delivery, please contact us.
Complete the form below and we will get back to you as soon as possible.
Complaints and Faulty Products
If a product is faulty, you may have the right to make a claim in accordance with applicable consumer protection legislation.
Please contact us as soon as possible after discovering the fault. Describe the problem and provide your name, order number and details of the product concerned. Please include photographs showing the fault or damage where possible, as this will help us process your claim more efficiently.
Your order number can be found in your order confirmation and on the delivery note.
Once we have received your claim, we will review the matter and contact you with information on how to proceed. For an approved claim, Lonneberg will cover the necessary costs associated with remedying the fault, including return shipping where applicable.
Transport Damage or Incorrect Delivery
If a product is damaged when you receive it, please contact us as soon as possible.
Please keep the product and its packaging and, where possible, take photographs of the packaging, shipping label and damaged product before unpacking or handling it further.
Send the information to us together with your order number.
If you have received an incorrect product or something is missing from your delivery, please contact us and we will assist you.
Returns for Retailers and Business Customers
Statutory consumer rights of withdrawal do not apply to purchases made by retailers or other business customers.
If there is a problem with your delivery or you wish to request a return, please contact us before returning any products. All business returns must be approved by Lonneberg in advance.
Products approved for return must be carefully packed to prevent damage during transport. The conditions for return, shipping costs and any refund will be determined according to the circumstances of the individual order and the reason for the return.
Do You Wish to Withdraw from Your Purchase?
If you purchased from our online store as a consumer and wish to exercise your statutory right of withdrawal, please use the withdrawal function under Right of Withdrawal.
There you will find information about the right of withdrawal, return shipping and refunds.
Contact Us
Please complete the form below or contact us:
Email: info@lonneberg.se
Phone: +46 (0)10 603 90 23
Office hours: Weekdays 08:00–16:00 CET/CEST